HOW TO MEASURE AND VALUE IMPROVEMENT INITIATIVES RESULTS 233
ers on a team project as well as perform their own tasks. So,
the productivity or, more appropriately, the value added is
a function of several behaviors. When judging a contingent
professional, you can observe how much the person did in a
given time and determine whether that is as good as your
average regular professional staff person. Ask the following
questions about contingent workers:
• Did they finish projects, and were they finished as fast
as you expected?
• What was the cost from beginning to end of the project
for their pay, training, and supervisory time required?
• How did the quality of their work compare with that of
your regular staff?
• If they were in contact positions, were