The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

HOW TO MEASURE HUMAN RESOURCES’ VALUE ADDED 143

they can apply to draw a better ROI from their expensive

and valuable human capital.

Referen ce s

1. Jac Fitz-enz, ‘‘Getting and Keeping Good Employees,’’

Personnel Journal, August 1990, pp. 25–28.

2. Jack Phillips, Return on Investment (Houston: Gulf

Publishing, 1997).

3. Jac Fitz-enz, ‘‘Yes, You Can Weigh Training’s Value,’’

Training, July 1994.

4. Leigh Branham, The 7 Hidden Reasons Employees Leave

(New York: AMACOM, 2005), p. 29.

5. Jac Fitz-enz, How to Measure Human Resource Manage-

ment, 3rd ed. (New York: McGraw-Hill, 1994).

6. Frederick F. Reichheld, The Loyalty Effect (Boston:

Harvard Business Schools Press, 1996), pp. 102–103.

7. W. Edwards Deming, Out of the Crisis (Cambridge, MA:

MIT, 1986); Joseph ...