February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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INDEX 303
cost management, 33, 57–58
cost metric, 119, 121–123
Costco, 34, 77
criterion-referenced competen-
cies, 197–198
Crosby, Phillip, 211
culture, corporate, 21, 34–35,
236, 238, 240–241
customer-centric approach, 3–4,
40–41
customer satisfaction, 156–157,
194f, 236
customer service, 99f, 152f,
156–157
dashboards, 161, 162, 163f, 207f
data
change programs and, 43–44
decision-making and, 10–11
management and, 292–293
middle managers and, 8
sensors, 176–181
sharing, 16–17, 28
sources, 187–189
as supply chain driver, 77, 79f
types, 31
data-to-value cycle, 17–18, 19f,
20
Deal, Terrence, 21
Death of a Salesman (Miller), 63
decision making, 10–11
Deming, W. Edwards, 57–58,
125, 176, 211
demographics, workforce, 53–55
depletion rate, 201–202, 203f,
257
development
becoming great ...
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