INDEX 307
immigration, xxi
impact, in process value anal-
ysis, 94–95, 97–98f
indexes, 181–183
information, see data
Information Age, 211–212, 292
information systems, outsour-
cing of, 255–256
Information Systems Research
(ISR), 225–226
information technology metrics,
99f
innovation, 87f, 88–89, 136
Innovators (human resources
management group), 106–
107, 108
inputs, 280
Institute for Social Research at
the University of Michigan,
133–134
intangible metrics, 193–195,
287, 287f
Intangibles (Lev), 287
integration, 146, 275–276,
283–285
integration planning, 236
intellectual capacity pathway,
25, 26f
intellectual capital, 20, 23–24, 24f
Intelligence Age, 212, 213, 279,
292
interferers, in process improve-
ment, 84
International Paper, 253
Internet, 69, 171, 187–188, 189
intervention, ...