76 THE ROI OF HUMAN CAPITAL
Supply Cha in Man age me nt
In recent years, supply chain management principles have
started to creep into staff processes. Although it is not a
major wave of change, there are signs that it is being tested
and is sometimes working. We can expect that, like any new
valid idea, its time will come and human resources will
see it.
Sunil Chopra and Peter Meindl, authors of Supply Chain
Management, provide a simple definition of supply chain
management: ‘‘A supply chain consists of all stages involved,
directly or indirectly, in fulfilling a customer’s request.’’
7
John Mentzer and his associates offer a more comprehen-
sive explanation:
The systematic, strategic coordination of the traditional busi-
ness functions and tactics across ...