The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

8 THE ROI OF HUMAN CAPITAL

the ability of people to cope with unforeseen, massive, and

usually hurried change.

Nick Bontis of McMaster University in Hamilton, Can-

ada, shows us that human capital, as the employer of infor-

mation technology, is the critical antecedent in effectively

managing the organizational knowledge that yields higher

business results.

3

At the end of the day, it is blindingly obvi-

ous that without hard data on human capital’s activity and

productivity, there is virtually no chance of competing effec-

tively.

Data for Ma nag em ent

A Conference Board survey in 2004 showed that only 19 per-

cent of companies responding share people measurement

reports below the senior executive level. This indicates that

such data are not part of middle ...