68 THE ROI OF HUMAN CAPITAL
than their peers to have a formal HR strategic plan in place,
more than twice as likely to facilitate strategic workforce
planning discussions with senior management, and 50 per-
cent more likely to link their learning and development
strategy to their company’s strategic plan. From these find-
ings, we can develop a process management model that
promises to outperform the competition.
Geary Rummler and Alan Brache draw on their experi-
ence in process improvement to state: ‘‘We believe that mea-
surement is the pivotal performance management and
improvement tool and as such deserves special treatment.’’
2
They go on to point out that without measurement we
cannot:
• Communicate specific performance expectations
• Know what is going ...