February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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308 INDEX
management activities
(continued)
retention, 115–117
support, 112–113
management by doing, 289–290
mandates, CEO, 33–34
Manhattan Project, 81–82
marketing metrics, 99f
Marx, Karl, xvii
McClellan, David, 197
McDonald’s, 272
McKenna, Regis, 22
measurement, in HCM:21威, 276
Meindl, Peter, 76
Mentzer, John, 76
Mercer Management Consulting,
233–234
mergers and acquisitions,
233–241
human capital scorecard and,
133
human resources in, 234–235
issues, 237–238
return on investment, 238–
241, 239f
success factors, 235–237
metrics of life, 297–298
middle managers, data for, 8
Miller, Arthur, Death of a
Salesman, 63
monopolies, 71–72
morale, 238
Motorola, 88, 155, 211
negotiation (outsourcing life
cycle phase), 260
Netscape, 240
nickel philosophy, 297–298
Nike, 54
Nokia, 155
Nollen, ...
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