February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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HUMAN LEVERAGE 29
Points o f M eas ur eme nt
There are three levels at which the leverage of human capi-
tal investment can be measured. The principal focus must
always start at the enterprise level. Here we are looking at
the relationship between human capital and certain enter-
prise goals. These goals include strategic financial, cus-
tomer, and human issues. The second level of measurement
is the business unit. At this stage, we are watching for
changes in intermediate-level quality, innovation, produc-
tivity, and service (QIPS) outcomes. Measurement is funda-
mentally about assessing degrees of change. All business
objectives can be reduced to these QIPS categories. All
changes can be measured through some combination of
cost, time, volume, errors ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.