304 INDEX
engagement (continued)
as management activity, 115,
117–118
markers, 223
organizational structures and,
224–225
surveys, 117
ENIAC computer, 2, 3
Enron, 196
enterprise goals, 33–65
benchmarking and, 62
financial-based human capital
metrics and, 44–53
human-based human capital
metrics and, 53–59
human-financial interface, 39
human resources as business
partner, 36–38, 37f
mandates and, 33–34
processes and, 71
quantitative and qualitative
approaches to, 60–62
ratio development and, 38–39
scorecard approach to, 59–60,
61f
strategic view, 40–44
vision and, 34–36
Willy Loman syndrome and,
62–63
enterprise-level metrics, 44–53
EquaTerra, 259–261
errors, 125, 176
EVA (economic value added), 45
evaluation, 109–110, 174–176,
256–257
Everest Group, 257
exempt percent, 53–54
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