200 THE ROI OF HUMAN CAPITAL
Employe e M ind-S ets
Another set of predictors deals with the veiled attitudes and
feelings of our workforce. Indicators of the mind-set of the
workforce are important. They uncover a hidden view of
what we might consider undercurrents or background con-
cerns. It doesn’t take a great deal of imagination to foresee
that dissatisfied employees or employees who have concerns
about the culture are unlikely candidates for longevity
awards. Seldom do employees tell us directly that they are
unsatisfied. They give subtle signals such as solemn faces,
not volunteering for projects, being absent, or working at a
slower pace than normal. One sure way of tapping into the
mind-set of the workforce is to look around the office and
see how ...