
Today, volatility and uncer-
tainty rule. Those who can
understand what is happen-
ing and can foresee the
future will undoubtedly
emerge as the leaders.
212 THE ROI OF HUMAN CAPITAL
tions systems, and information services. Gradually, this new
era came to be accepted as more executives stated with con-
viction, ‘‘People are our most important resource.’’ Some,
but certainly not all, meant it. This brought us to the thresh-
old of the new generation of human capital management.
I submit that we have passed quickly through that period
and are now in the Intelligence
Age. This is the time when we
need not only data but the
tools and knowledge to ana-
lyze and