The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

HUMAN LEVERAGE 25

Surveying the Tr ack

Figure 1-4 is an example of the intellectual capacity path-

way. We need to turn the various lanes into one. When we

grasp how to integrate them into our management thinking,

we will be moving in the right direction at a faster speed.

Strategy and tactics must fuse the four perspectives into a

broad-based synergistic solution that can be economically

valued. That integration represents the final step on the path

to organizational capacity.

The ROI Rac e

The strategic business plan is like a race plan. The plan’s

goals are to reach the finish line first. Data systems are the

vehicle. Information is the fuel. But the vehicle is not a self-

propelled, perpetual-motion machine. It needs a driver, the

human being. Measurement ...