February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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1
CHAPTER ONE
Human Leverage
‘‘We can have facts without thinking but we cannot have
thinking without facts.’’
—J
OHN
D
EWEY
The Shift
No longer is management of the human resources depart-
ment a human resources issue. When personnel and train-
ing came into being during the 1930s, it was in response to
the growing strength of organized labor. The main contribu-
tion of personnel and industrial relations was to deal with
that incursion. After World War II, as corporations ex-
panded, there was a need for someone to handle the admin-
istrative issues around employees. Personnel got the job. By
the late 1960s, it was becoming clear that there were more
complex ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.