164 THE ROI OF HUMAN CAPITAL
demands and exploit the opportunities of the marketplace.
One of the imperatives that The Conference Board found in
its 2007 survey of 769 CEOs worldwide was the need for
agility. That implies a management team that is skilled and
stable and can move quickly to adapt to market changes.
There are enterprise, functional, and human capital metrics
that show how well the enterprise is prepared for the un-
foreseeable. These are described and shown in Chapter 6.
Referen ce s
1. Jac Fitz-enz, The 8 Practices of Exceptional Companies
(New York: AMACOM, 1997).
2. Greg Farrell, ‘‘CEO Profile: Richard Kovacevich,’’ USA
Today, March 28, 2007.
3. Michael Treacy and Fred Wiersema, The Discipline of
Market Leaders (Reading, MA: Addison-Wesley ...