February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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116 THE ROI OF HUMAN CAPITAL
• Improved quality, innovation, productivity, and service
(QIPS)
In public contact jobs, the maintenance of customer service
leads to referrals by satisfied customers, thereby reducing
marketing costs. The referral of job applicants by long-term
employees reduces recruitment costs.
Many organizations conduct exit interviews with employ-
ees who have quit in the hope of learning the reasons behind
their decision to leave. In-house exit interviews rarely yield
the truth. Extremely disgruntled employees and people who
have won the lottery or inherited a bundle are the only ones
likely to reveal the real reason. People are smart enough not
to burn their bridges. They know that it might come back
to hurt them. Only when an external ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.