INDEX 305
Gould, Stephen Jay, 168–169
governance, of outsourcing pro-
vider, 256, 258, 259–261,
264
graphics, in reports, 160–161
great place to work (GPTW),
becoming, 153f, 157–159
Great Place to Work Institute,
158, 223
Greenspan, David, 235–237
Greenspan’s Uncertainty Prin-
ciple, 6
Hackett Group, The, 66
Hamel, Gary, 43–44
Hampden-Turner, Charles, 21
HCCF (human capital cost
factor), 46–49
HCCI (human capital cost
index), 183–184
HCM:21威 (Human Capital Man-
agement for the Twenty-
First Century), 15, 273–290
analysis, 285–286, 286f
human resources’ disruptive
technology, 274–277, 278f,
279–280
integrated delivery, 283–285
leading indicators, 287f, 288
learning while doing, 289–290
need for, 273–274
predictive metrics, 286–288,
287f
process optimization, 280–
283, 282f ...