The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

HOW TO CHANGE THE GAME 283

The objective is, of course, to make all our human capital

management processes as cost effective as possible. This an-

alytic exercise works for other departments as well. Wher-

ever there is a process, be it accounting, marketing, or

services, source analysis works.

Integrated De li ver y

The greatest leverage opportunity can be found in how HR

services are delivered. Almost all HR departments, read over

95 percent, deliver in a fragmented manner. Each function

from planning and staffing through compensation and ben-

efits to development and relations operates in its own silo.

Although there is a general HR plan, each function devel-

ops and delivers on its own time schedule without regard

for what its sibling functions are