38 THE ROI OF HUMAN CAPITAL
3. Absorb all that you possibly can. Read outside of HR.
Go to industry conferences. Learn to read financial
statements. Be eager to broaden your general knowl-
edge.
4. Master workforce performance assessment. Learn to
apply data in forms that tell past, present, and future
stories. Translate anecdotal data on skill development
into effects on business outcomes.
5. Become an outsourc ing and offshoring expert. Learn
to manage vendors and set realistic cost-saving and
service-delivery goals. Decide what level of service is
most appropriate for your organization at this point in
time.
In Chapter 3, we will see some examples of how HR works
with business units to generate value. At this point, I will
concentrate on corporate-level ...