268 THE ROI OF HUMAN CAPITAL
responsibility to another department that does similar
work and perhaps gain economy of scale while
avoiding additional capital expenditures. You could
just stop doing it. Drop a program. It has been done.
What would be the savings and the potential down-
side? And, of course, you could outsource it. What
would that cost? How long would it take to get it up to
speed? What would be the effect on employees?
5. If you choose to outsource, you already have an anal-
ysis of the cost and potential performance effects.
These form the basis for your ROI or cost-benefit anal-
ysis. You know your present performance indexes. You
know how much improvement is necessary to support
the enterprise’s goals. As the program unfolds, you can
track ...