February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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3
CHAPTER THREE
How to Measure
Human Capital’s
Impact on Processes
‘‘We have too many high sounding words, and too few actions
that correspond with them.’’
—A
BIGAIL
A
DAMS
Making M oney T hr oug h P roces s Ma na gem en t
According to The Hackett Group’s 2007 study of managing
human assets:
‘‘Typical Fortune 500 Companies net nearly $400 million
annually by improving strategic workforce planning and
other key talent management functions.’’
1
This finding provides human resources organizations
with a way to demonstrate the effect of their efforts on pro-
ductivity, customer satisfaction, and employee commit-
ment, and by extension, on sales, profits, and shareholder ...
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