280 THE ROI OF HUMAN CAPITAL
4. Monitoring advancements and their effect on top-line
growth
Our research reported in the 2007 ‘‘Workforce Intelli-
gence Report’’ revealed that when you have at least 75 per-
cent of your Hi-Po candidates’ development programs fully
operational and replacements ready for all mission-critical
positions, you should see a rise in revenue growth per FTE.
4
The reason is that your Hi-Pos are the key people who drive
overall performance.
Process Optimiz ati on
Now that we know what is required, we have to organize to
deliver. Periodic process analysis can greatly increase both
efficiency and effectiveness. It can be applied to the core
functions of hiring, paying, developing, and retaining as
well as initiatives such as engagement. ...