February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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310 INDEX
processes (continued)
human capital in, 78–82
making money through
process management, 66–68
outsourcing, 70
performance matrix, 86, 87f,
88–91
positioning business unit
processes, 72–73, 74f
process/talent case, 75
process value analysis, 91–96,
97f
supply chain management,
76–78, 79f, 80f
test problem, 96, 97–98f, 98,
99f, 100–102
production, as supply chain
driver, 77, 79f
productivity
of contingent workers,
232–233
labor shortage and, xxii
mergers and acquisitions and,
236
movement for, 211
in process performance
matrix, 87f, 89
turnover and, 123
Productivity Inc., 211
profitability, pathways to, 146,
148–149
Prudential, 253
Purcell, Ed, 169
purchasing metrics, 99f
qualitative measures, 60–62
quality, 87f, 88, 211
quality, innovation, productivity,
and service (QIPS) ...
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