The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

30 THE ROI OF HUMAN CAPITAL

tives and ultimately the corporate goals. The bottom line is

that although it is not easy to evaluate staff work in quanti-

tative terms, it can be and is being done.

I have spent thirty years explaining and demonstrating

this by showing the linking methodology and publishing

company, industry, national, and international benchmark

data, but some people still won’t let go of the myth and deal

with the reality. Fortunately, every day more people with

open minds, new values, and different perspectives are en-

tering business, especially in staff functions. The following

chapters show how to measure the ROI in human capital

and process management, which leads to competitive ad-

vantage and economic value at the enterprise level. ...