The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

HUMAN LEVERAGE 31

lished centrally, where people can access the information

and save themselves from reinventing effective practices.

The three types of data—structural, relational, and

human—must be integrated. Structural data tell us what we

own. Relational data tell us what outsiders—customers,

competitors, and other stakeholders—need or want from

our enterprise. Human data show us how the only active

assets—people—are doing in their commitment to drive the

organization toward its goals. When we begin to understand

how the three relate to one another, support and drive one

another, we have started down the track to intellectual ca-

pacity. By introducing HRP to business, we are making a

quantum leap from the static past to the volatile future—

with greater ...