February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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INDEX 309
service initiatives and satisfac-
tion, 257, 262–263, 262f
success factors, 264–265, 264f
talent development and, 265–
266, 266f
as trend, 112
Web 2.0 and, 268–270
see also contingent employees
Pack (human resources manage-
ment group), 107, 108
panaceas, management, 23–24,
24f
part-time employees, 44
pathways, 144–159
basic, 145–146, 147f
customer service, 152f,
156–157
employer of choice, 153f,
157–159
examples, 149–150
people and, 148–149
profitability, 146, 148–149
time to market, 151f, 154–155
pattern recognition, 167–168
pay, 47, 231
payroll processing, outsourcing
of, 254–255
people, in process improvement,
84–85
PeopleSoft, 3
performance evaluation, 174–176
permanent employees, as term,
111
Pfeffer, Jeffrey, 227
Phillips, Jack, 114
Pipe, Peter, 84
planning
effective ...
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