
If you want to have a valid
idea of the value of human
effort, you have to convert
the problem to cost increase
or decrease and ask what the
human component is.
HOW TO MEASURE HUMAN CAPITAL’S IMPACT ON PROCESSES 101
fault of the person requesting the item or the vendor supply-
ing it. What can cause purchasing to delay processing a ma-
terial or equipment requisition? It could be insufficient staff
for the workload. It could be an inefficient process, wrong
instructions to the vendor, or an error on the requisition. If
we fix the problem, we know that material shortages will
not cause future delays or missed opportunities. The value
of getting to market on