The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

HOW TO MEASURE HUMAN CAPITAL’S CONTRIBUTION TO ENTERPRISE GOALS 39

could see that movement in pay programs, turnover rates,

staffing strategies, employee relations services, and training

investments influenced product quality, innovation, produc-

tivity, and customer service. Now, I call that QIPS for short.

Although we could not statistically demonstrate causality,

there were obviously some connections that were more than

coincidental. From that work over the past decade plus, we

have reached the point where we can suggest structures,

practices, and systems that bring human performance and

financial gains closer together. In the case of not-for-profits

such as education, social services, government, and military

the endgame is serving the organization’s ...