HOW TO CHANGE THE GAME 285
tion and program improvement. One might say that this
happens in the CHRO’s staff meetings anyway. My experi-
ence is that there is a good deal of slippage in meeting com-
mitments, often a lack of confronting intergroup conflicts,
and disorder to varying degrees. This is because when there
is not absolute clarity and commitment to a tightly con-
structed master plan in the beginning, things only get worse
over time. Flexibility is tolerated if there is a compelling
reason.
Analysis
Given the level of detail carried out in developing the operat-
ing system, now for the first time we are able to statistically
analyze connections across various human capital functions
and outcomes.
In the past scanning, planning, processing, and