February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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Just as there is an accounting
system to tell us what is hap-
pening on the P&L, there is a
basic methodology for pro-
cess management: the per-
formance matrix.
86 THE ROI OF HUMAN CAPITAL
Process Perform anc e M atr ix
Every function should have an ongoing set of operational
metrics. Production, sales, and service units normally do.
Butwhenwemovetostaff
groups, we often find a lack of
metrics to tell us how efficient
or effective the unit is. There is
a solution to this deficiency.
Just as there is an accounting
system to tell us what is hap-
pening on the P&L, there is a
basic methodology for process management. It is called the
performance matrix.
Figure 3-5
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.