February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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262 THE ROI OF HUMAN CAPITAL
Service In itiat ive s a nd S atisf ac tion
If you are considering outsourcing, one place to start could
be with a survey of current service satisfaction levels. Find-
ings from a 2006 survey by Cedar Crestone highlighted rele-
vant issues around three areas:
7
1. Top Ten Initiatives. ‘‘Where are you spending at least
25 percent of your technology, time, and budget?’’ The
top ten are listed in Figure 9-2.
In 2006, expenditures increased 5 percent or more in the
war for talent and also in aligning performance over 2005.
Expenditures decreased 5 percent or more in business pro-
cessing, employee self-service and upgrading.
2.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.