
206 THE ROI OF HUMAN CAPITAL
catchall for the qualitative and investment dollars for the quantita-
tive.
Workforce Values and Needs (Retention Function): Nothing helps
retain talent so much as addressing people’s personal issues. Spher-
ion developed a standard method for assessing workforce values that
was tested in two national surveys.
4
The study focused on the direc-
tion of change in employee values. It dealt with a number of vari-
ables that have a futures implication. The list includes attitudes
toward loyalty, management style, job duties, performance and re-
wards, advancement, career opportunities, the work environment,
and change, among others. ...