128 THE ROI OF HUMAN CAPITAL
Predictability
As I promised earlier, to know the effectiveness of the hiring
process we need to look at the results of the process. Indices
could include performance, salary progression, potential
rating, responsiveness, and tenure. Basically, the criteria in
performance management serve as valid indices of hire.
However, we must keep in mind that job conditions can
change and drive a good hire out of the organization. From
here we can review our sources and methods to determine
which are most effective. This will be detailed as part of the
total predictive management process in Chapter 10.
Change M ea s ur em ent
In organizations, measurement is usually about the degree
or amount of change. Managers don’t measure absolute ...