The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition

ELEVEN PRINCIPLES, SEVEN SKILLS, AND FIVE METRICS 295

incentives, or threats is going to change it. If you view

change from the people standpoint, you have a chance to

generate value.

Princip le 8: Success R equ ir es C om mit me nt;

Commitmen t Br ee ds S uc ces s

The history of sustained excellence in business shows that

commitments were made to a long-term core strategy. That

strategy described the organization’s dedication to dealing

with employees, customers, suppliers, competitors, and other

stakeholders, including community and government. Fre-

quent oscillations between divergent philosophies and behav-

iors are a recipe for failure. Despite accounts of sensational

results in isolated and short-term situations, the rule is invio-

lable. Building ...