292 THE ROI OF HUMAN CAPITAL
principles, pause for a moment on each one and ask yourself
what the point is behind it. Why did I decide that it would
be useful to reinforce these issues?
Principle 1: People Plus Information Drive the
Knowled ge Economy
You’ve heard that this is the Information Age, and people
are the most important resource. It is true—profoundly
true—with implications that are still difficult to fully grasp.
However, I believe it is now the Intelligence Age. We have to
advance our knowledge of how to use information. We have
to apply analytic tools to help us understand and to predict
based on the data we generate.
As we have increasingly introduced technology into our
organizations, we have changed our cultures and our struc-
tures. Communication ...