
Because employee costs
today can be anywhere from
20 percent to 70 percent of
corporate expense, measur-
ing the ROI in human capital
is essential.
HUMAN LEVERAGE 11
events and responding effectively. The vast majority of data
resident on organizational databases is not gathered and or-
ganized in a manner that helps executives manage their
human capital problems or exploit their opportunities. Be-
cause employee costs today can be anywhere from 20 per-
cent to 70 percent of corporate expense, measuring the
return on investment (ROI) in human capital is essential.
Management needs a system of metrics that describes and
predicts the cost and productivity