PREDICTIVE ANALYTICS: LEADING INDICATORS AND INTANGIBLE METRICS 201
quirement is that when you conduct an employee survey,
you provide prompt feedback to the respondents. If you are
not committed to dealing with uncomfortable information
from below, don’t ask for it.
Indirec t S ign
There is another two-part indicator that is not necessarily a
direct leading metric but is useful to monitor and stimulate
action before a major loss occurs. It is the depletion rate and
cost. I already discussed the separation rate in Chapter 2 as
part of the human capital enterprise scorecard. Now I want
to take another look at it as a leading indicator. I grant that
the separation rate is an indicator of past action. The em-
ployees have voted with their feet already.