February 2009
Intermediate to advanced
336 pages
7h 14m
English
book
The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
by Jac Fitz-enz
Content preview from The ROI of Human Capital: Measuring the Economic Value of Employee Performance, Second Edition
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9
CHAPTER NINE
Outsourcing: A New
Operating Model?
‘‘The secret of joy in work is contained in one
word—excellence. To know how to do something
well is to enjoy it.’’
—P
EARL
B
UCK
Outsourcing has been around for sixty years. In 1949,
twenty-two-year-old Henry Taub started Automatic Pay-
rolls, a manual payroll preparation service in Paterson, New
Jersey. Taub’s eight accounts created gross revenue of
around $2,000 that year. In 1962, revenue reached $1 mil-
lion for the first time. Today it is approaching $8 billion.
Outsourcing took off in the 1990s. When considering out-
sourcing the key question is, what are the comparable costs
of processing inside versus ...
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