
5
CHAPTER FIVE
End-to-End Human
Capital Value Reports
‘‘The greatest obstacle to discovery is not ignorance—
it is the illusion of knowledge.’’
—
D
ANIEL
J. B
OORSTIN
Up to this point, you have seen how to measure the value of
human capital at three levels, from the enterprise or corpo-
rate level targets down through the functional business unit
processes to the activities of the human resources depart-
ment. You’ve seen how management of human capital sup-
ports functional processes in pursuit of enterprise goal
fulfillment. And you’ve had a taste of HCMetrics, the next
generation of human capital measurement, in the first four
chapters. Now it is necessary