Book description
Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-López, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.
Table of contents
- Cover Page
- Title Page
- Copyright
- CONTENTS
- ACKNOWLEDGMENTS
- PREFACE
- THE AUTHOR
- PART 1: INTRODUCTION TO EVALUATION
-
CHAPTER 1: FOUNDATIONS OF EVALUATION
- A BRIEF OVERVIEW OF EVALUATION HISTORY
- EVALUATION: PURPOSE AND DEFINITION
- PERFORMANCE IMPROVEMENT: A CONCEPTUAL FRAMEWORK
- MAKING EVALUATION HAPPEN: ENSURING STAKEHOLDERS' BUY-IN
- THE EVALUATOR: A JOB OR A ROLE?
- THE RELATIONSHIP TO OTHER INVESTIGATIVE PROCESSES
- WHEN DOES EVALUATION OCCUR?
- GENERAL EVALUATION ORIENTATIONS
- CHALLENGES THAT EVALUATORS FACE
- ENSURING COMMITMENT
- BENEFITS OF EVALUATION
- BASIC DEFINITIONS
- KEY POINTS
- REFLECTION QUESTIONS
-
CHAPTER 2: PRINCIPLES OF PERFORMANCE-BASED EVALUATION
- PRINCIPLE 1: EVALUATION IS BASED ON ASKING THE RIGHT QUESTIONS
- PRINCIPLE 2: EVALUATION OF PROCESS IS A FUNCTION OF OBTAINED RESULTS
- PRINCIPLE 3: GOALS AND OBJECTIVES OF ORGANIZATIONS SHOULD BE BASED ON VALID NEEDS
- PRINCIPLE 4: DERIVE VALID NEEDS USING A TOP-DOWN APPROACH
- PRINCIPLE 5: EVERY ORGANIZATION SHOULD AIM FOR THE BEST THAT SOCIETY CAN ATTAIN
- PRINCIPLE 6: THE SET OF EVALUATION QUESTIONS DRIVES THE EVALUATION STUDY
- KEY POINTS
- REFLECTION QUESTIONS
- PART 2: MODELS OF EVALUATION
- CHAPTER 3: OVERVIEW OF EXISTING EVALUATION MODELS
- CHAPTER 4: KIRKPATRICK'S FOUR LEVELS OF EVALUATION
- CHAPTER 5: PHILLIPS'S RETURN-ON-INVESTMENT METHODOLOGY
- CHAPTER 6: BRINKERHOFF'S SUCCESS CASE METHOD
- CHAPTER 7: THE IMPACT EVALUATION PROCESS
- CHAPTER 8: THE CIPP MODEL
- CHAPTER 9: Evaluating Evaluations
- PART 3: TOOLS AND TECHNIQUES OF EVALUATION
- CHAPTER 10: DATA
- CHAPTER 11: DATA COLLECTION
- CHAPTER 12: ANALYSIS OF EVALUATION DATA
- CHAPTER 13: COMMUNICATING THE FINDINGS
- PART 4: CONTINUAL IMPROVEMENT
- CHAPTER 14: COMMON ERRORS IN EVALUATION
- CHAPTER 15: CONTINUAL IMPROVEMENT
-
CHAPTER 16: CONTRACTING FOR EVALUATION SERVICES
- THE CONTRACT
- CONTRACTING CONTROLS
- ETHICS AND PROFESSIONALISM
- SAMPLE STATEMENT OF WORK
- General Information
- Contract Award Meeting
- General Requirements
- Mandatory Tasks and Associated Deliverables
- Schedule for Deliverables
- Changes to Statement of Work
- Reporting Requirements
- Travel and Site Visits
- Sellalot Corporation Responsibilities
- Contractor Experience Requirements
- Confidentiality and Nondisclosure
- KEY POINTS
- REFLECTION QUESTIONS
- CHAPTER 17: INTELLIGENCE GATHERING FOR DECISION MAKING
- CHAPTER 18: THE FUTURE OF EVALUATION IN PERFORMANCE IMPROVEMENT
- REFERENCES AND RELATED READINGS
- INDEX
Product information
- Title: Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
- Author(s):
- Release date: May 2008
- Publisher(s): Jossey-Bass
- ISBN: 9780787988838
You might also like
book
Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition
Fundamentals of Performance Technology is a practical how-to guide designed to help practitioners and students understand …
book
Organizational Behavior, Third Edition
Hitt's engaging book will help managers understand the linkage between managing behavior effectively and the organisation's …
book
Performance Management Systems and Strategies
Performance Management Systems and Strategies aims to provide extensive theoretical knowledge with practical overtones for students, …
book
Performance Management For Dummies
Implement best-in-class performance management systems Performance Management For Dummies is the definitive guide to infuse performance …