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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • Performance measurement and tracking are central to improving performance.
  • Performance measurement systems can be instrumental to timely and objective decision making.
  • The utility of performance measurement systems can be jeopardized by problems in their design and implementation, as well as by problems with the analysis and use of the information produced by the measurements.

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