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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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EVALUATION AND MEASUREMENT IN PERFORMANCE IMPROVEMENT TODAY

Rigorous evaluation research and practice in the performance improvement literature is scarce. One indicator is the content of the Handbook of Human Performance Technology (Pershing, 2006). Pershing identifies performance improvement as a systematic combination of three fundamental processes—performance analysis, cause analysis, and intervention selection—leaving evaluation of such selections out of the equation. Now in its third edition, this handbook has at least sixteen chapters on preset performance improvement solutions versus three chapters on evaluation. Although an entire section is devoted to performance measurement, the topics addressed are limited to selected data collection ...

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