Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

THE ROLE OF LEADERSHIP

One fundamental prerequisite to organizational improvement is the active participation of senior executives and managers, traditionally the individuals accountable for the organization's strategic direction and operation. They, along with other key stakeholders, decide what change will take place, when, and at what pace. Because the executives may not possess the experience, time, and capability to undertake many of the key tasks in organizational transformation, others (either outside or internal consultants) are often charged with this very important function. Cummings and Worley (2005) have done site research that indicates external consultants or externally recruited executives are three times more likely to initiate ...