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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • Kirkpatrick's four levels of evaluation begin with reaction and move sequentially through learning, behavior, and finally results.
  • The most commonly used level of evaluation is Kirkpatrick's first level: reaction.
  • Although the sequential and causal relationship among the four levels is essential to the model, existing research does not establish the truth of these relationships.
  • The third and fourth levels are difficult to measure reliably.
  • Kirkpatrick's model of the four levels of evaluation, well known in the performance improvement field, has received much criticism.

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