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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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CHAPTER 15

CONTINUAL IMPROVEMENT

This chapter explains continual improvement and divides it into two phases: monitoring and adjusting. It establishes the value of continual improvement to an organization and the role of the evaluator in implementing processes to encourage continual improvement. Finally, it analyzes the role of leadership in making continual improvement possible.

In the world of business, government, and education, continual improvement is an accepted concept; unfortunately, there is quite a way to go from concept to practice. Terms like continual improvement, quality control, and value added sound impressive, so much so that people regularly throw them around. I suspect that the frequency with which we hear these terms is not ...

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