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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • The purposes of a performance-based evaluation include determining if the goals and objectives of programs are valid and if they are effective and efficient in producing desired results internal and external to the program and organization.
  • A useful evaluation hinges on the usefulness of the evaluation questions asked; these questions must be aligned to the results that the organization values.
  • Evaluation should be used for fixing and improving, never for blaming.
  • Evaluating the usefulness of the organization's systems and programs to its external clients is essential, yet it is missing from most conventional evaluations.
  • Evaluation questions should have a direct relationship to preestablished program and solution objectives produced ...

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