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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • Communication with stakeholders should occur throughout the evaluation process in order to promote their sense of ownership over the process, findings, and steps recommended to improve performance.
  • Evaluation recommendations should fit a clear set of criteria and should not reflect evaluator bias.
  • Stakeholders can play an important role in identifying potential solutions, provided the solution criteria are clearly communicated to all.
  • In preparing a powerful final report, the evaluator must consider the audience, the action to be taken, alignment between recommended actions and analyzed data and interpretations, and the stakeholder responsibilities for implementing recommendations.
  • The evaluation report is not always the last step ...

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