May 2008
Intermediate to advanced
320 pages
8h 39m
English
The shift in focus was manifested by abandoning the old mission, which focused on activities and resources: “We will advocate, build, implement, integrate services, and deploy the resources necessary to achieve our vision. Our mission will be achieved through responsiveness, quality in all areas, and attention to our customers in need of independent living and employment outcomes. We will never compromise on quality in anything we do.” The new focus was on results at three key levels:
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