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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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Results

The shift in focus was manifested by abandoning the old mission, which focused on activities and resources: “We will advocate, build, implement, integrate services, and deploy the resources necessary to achieve our vision. Our mission will be achieved through responsiveness, quality in all areas, and attention to our customers in need of independent living and employment outcomes. We will never compromise on quality in anything we do.” The new focus was on results at three key levels:

  • Societal: All DBS clients will be self-sufficient, self-reliant, and enjoy a good quality of life.
  • Organizational: All DBS clients will be continuously employed.
  • Internal: All DBS clients will attain their integrated plan of employment objectives (IPE). ...

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