May 2008
Intermediate to advanced
320 pages
8h 39m
English
book
Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
by Ingrid Guerra-López
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APPLICATION EXAMPLE: BLAKE (1999)
Blake's dissertation, “Development of a Plan to Measure Return on Investment for Educational Programs at Providence Hospital,” applied Phillips's ROI framework within the context of Providence Hospital, a private, Catholic, nonprofit, tertiary hospital in an urban setting. As in many other organizations, the training function at Providence Hospital was viewed as a cost center; although the training programs showed a high level of both participation and satisfaction, their impact on the hospital's bottom line was unmeasured. In a climate of cost reduction, the educational programs were in the precarious position of an unjustified expense and a potential area for further cost cutting.
Methodology
This case used ...
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