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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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KEY POINTS

  • There is scarce and inconclusive evidence about the state of evaluation in the performance improvement field today.
  • Evaluation, as an important step in the basic performance improvement model, will become increasingly important for people in the performance improvement field, as well as for stakeholders in all organizations.
  • Technology can help facilitate many steps and processes within evaluation, thereby also contributing to an increase in evaluations.

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